Integrity • Excellence • Service

Our Bidding Process

We suggest you begin your process with an audit from your gas utility company that includes infrared pictures and a blower door test. The report will give you a third party opinion about what is happening in your house, and is also a useful tool for the contractor doing the energy retrofit. An audit will be less expensive through your utility company than from any private company.

If you have an older home and don't know if the electric service has been updated, please read the section in our website under Learn about Knob and Tube wiring to help you determine if your home may need electrical work before insulation can be installed.

We begin the process with a visit to your home to talk with you about any issues you have noticed with your house, collect measurements and take pictures.  Back at the office, we create a scope of work based on your input, energy audit results (if available), and what was discovered in the site visit.  If you have had an energy audit and received an electronic report, please email that to us at prior to your appointment.

Generally our estimates contain everything we see based on building science and best practice, unless you ask for a 'band-aid' approach.  We can advise you on dividing a large scope of work into stages, prioritizing what is important according to your needs and best building science practice.

We email you the bid when it is done, usually within a few days. If your project is unusually large or complex, it may take a few more days.  After you’ve had a chance to review the bid, please feel free to call or email with any questions.

When you decide to partner with SustainMax for the work your home needs, we ask you to sign the Scope of Work and our basic Energy Upgrade Contract, and return them to us with a deposit. When we have received your paperwork we enter you into our scheduling queue, where jobs are scheduled on a first come, first served basis. We are currently scheduling about 2 months out, although in fall the timeline may be longer.